How to Create Passive Income with Affiliate Marketing
In December, we announced European data hosting, the result of one of Intercom’s biggest ever infrastructure projects. We’re continuing to expand Intercom globally, and these five lessons we learned while building out the infrastructure will be invaluable.
And what a party it is. We’re not looking at fashion just in terms of haute couture vs. ready-to-wear. There’s streetwear, athleisure, athletic wear, loungewear, and there’s every niche you can think of, as long as you can come up with a name for it (for January 2022, the niche of the month was Tweet).
Even better news—with on-demand dropshipping services like Printful, starting your own clothing brand is easy, creative, and limitless. Your clothing line can be a starting point for a bigger brand or a complement to an existing business. Here’s a breakdown of who’d be doing what.
The past couple of years have been … challenging, to put it nicely. Most of us have been working remotely, isolated from friends, family, and coworkers, uncertain of what the future might bring, and it has all taken a toll on our mental health. We’re stressed, exhausted, overworked, and burned out.
As a result, resignation rates have been on the rise – a record number of 4.53 million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months. This is especially true among employees experiencing increasing demand due to the pandemic, such as support agents, as our latest Customer Support Trends Report shows: 64% of support leaders say their team has felt burned out in the past 12 months.
And what happened is you haven’t acknowledged the emotional component. You haven’t validated their feelings. You haven’t acknowledged where they are right now. So you meet them where they are to take them where you want to go. When you turn on the shower in the morning, cold, prickly water comes out. And if you let it run, warm water will flow. Same when somebody vents or they’re upset. If you let them vent and say what they feel, once they feel heard, warm feelings start to flow and they’re more receptive to having a good conversation.
The future of employee wellbeing
Well, I have three books right now, and I’m working on my next one. And it’s all going to be based on, “Here’s a situation. Here’s what you can say. And here’s why.” Being nice is not enough. Being friendly is not enough. Sometimes you have a customer or an employee, and you’re saying everything right, you’re saying all the logical facts, and they become even angrier. It’s like, “What just happened?”
The other thing is we have to train customers to be more respectful. We went really far in exceeding expectations and wowing and, “If you complain, I’ll give you everything free,” and that’s not viable for some companies. So, we have to manage the customer’s expectations. This is a social media world where some people are walking into businesses with their cameras on, ready for a confrontation because it gives them social clout. We’ve got all these different varieties of people and motivations. So there has never been a time where emotional intelligence and social skills have been more important.